Conference Starts In

UPLevel is trusted by many financial institutions, insurance companies, retailers to successfully provide first party customer care and contact programs from coast to coast with proven results.

Our mission is to create a partnership of trust, solid performance and unrivaled responsiveness to your needs. In line with delivering an experience that inspires ultimate customer loyalty, UPLevel’s culture is designed to create a positive environment where creating ‘customers for life’ integrity, trust and performance are the expectation in every interaction and outcome.

The venue

Nestled on 13 acres in the very heart of Niagara area attractions and Niagara-on-the Lake wineries, modern and stylish, White Oaks delivers luxury hotel service and a host of outstanding amenities. A world class conference centre, Four Diamond accommodations, award winning dining options with LIV Restaurant and Play Bar + Grill, the serene world of The Spa and the amazing fitness and racquet phenomenon The Club at White Oaks.

Hotel Booking Information:

Group Name: Credit Union Leaders Association (CULA)
Date: September 15, 2019 to Tuesday, September 17, 2019
Room Rate: $209.00  Single or Double

For specific room types please contact the hotel at 905-688-2550 or 1-800-263-5766


Conference Registration

Leadership is not just a skill.  True leadership motivates, challenges and brings people together to achieve success. It is a way of thinking that should be rooted in everything you do at work and in life.

The CULA Conference focuses on leadership.   We will explore our role as leaders in encouraging collaboration, inspiring teams, embracing change, stimulating innovation and fueling growth.  The conference program has been designed to help both seasoned and emerging credit union leaders transform their thinking to enhance their leadership abilities.  You’ll experience an amazing line-up of topnotch leadership speakers who are eager to share their expert knowledge. We’ve also planned for many opportunities to network with your credit union colleagues to share ideas and learn from each other’s experiences.

This is the conference that gives credit union leaders the tools, the connections, the information and the inspiration to take their credit unions to the next level.

CULA Membership Fee is included in the price of the conference registration at NO EXTRA COST (If not attending the conference, new memberships and renewals are available online at

Under the new expanded Credit Union Leaders Association (CULA) format, all credit union professionals from across your organization will find value in the CULA Conference. Conference sessions will be of interest to Senior Executives and Managers, Human Resource professionals, as well as Lenders and Wealth Advisors

Whats included at this years conference

Conference fee for delegates includes all sessions, Welcome Reception & BBQ, Hot Buffet Breakfasts, Nutrition Breaks, Lunches, Monday, Evening Reception and Awards Banquet. Companion Fee includes all meals, breaks and receptions.

Early Bird Prize Draw

Register before to be entered to win!

Registration $ 895.00 + tax $ 350.00 + tax
Multiple Registration** $ 550.00 + tax $ 550.00 + tax

** Multiple Registrations: applies to the second & additional registrants of credit unions registering two (2) or more participants. This great offer is only applicable to Credit Unions

Dietary concerns? please email before Sept 1

Conference Agenda

Sunday, Sep 15
When What Where
04:00 pm - 05:30 pm Registration Opens Hotel Lobby
05:30 pm - 08:00 pm Welcome Reception & BBQ Dinner Foyer
Monday, Sep 16
When What Where
08:15 am - 08:30 pm Opening Remarks and Speaker Intro Conference rooms
08:30 am - 10:00 am Dr. Izzo
Leading for Transformational Change: Turning Resistance into Results
Conference rooms
10:00 am - 10:30 am Break Conference rooms
10:10 am - 11:30 am Sara McVanel Conference rooms
11:30 am - 12:00 pm AGM Conference Rooms
12:00 pm - 01:00 pm Lunch Conference Rooms
01:30 pm - 02:30 pm Sarah McVanel – workshop Conference Room
02:30 pm - 03:30 pm Shawn Kanungo
Be Bold, Be Brave, Be Experimental: Why Build a Culture of Experimentation
Conference Room
03:30 pm - 04:00 pm Break Conference Rooms
04:00 pm - 05:00 pm Shawn Kanungo
The 0 to 100 Effect: How to Navigate through Disruption
Conference Rooms
05:00 pm - 05:30 pm Closing Comments for the Day Conference Rooms
06:30 pm - 10:00 pm Reception & Banquet Conference Rooms
Tuesday, Sep 17
When What Where
09:00 am - 09:15 am Opening Remarks and Speaker Intro Conference Room
09:15 am - 10:30 am Sandra McDowell
The Neuroscience of Leadership: Leading With the Brain in Mind
Conference Room
10:30 am - 11:00 am Break Conference Rooms
11:00 am - 12:00 pm July Black Award Winning R&B Artist Conference rooms
12:00 pm - 12:15 pm Lunch on the Run Conference Rooms